Let’s untangle it.

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A useful report
starts with the screen.

Tell us which app you were using, what you asked Surf to do and what happened next. Leave out passwords, OTPs and payment details.

Illustration of support with Surf
01

What you tried

Describe the task and the app involved.

02

What happened

Explain the point where the result differed from your request.

03

What you expected

Tell us the next step you were hoping to take.

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Plans, permissions, payments and everyday questions.

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